FREQUENTLY ASKED QUESTIONS
CAN WE BRING OUR OWN FOOD/DESSERTS?
YES - YOU ARE WELCOME TO BRING FOOD/DESSERT.
CAN WE BRING A CROCKPOT?
YES - BUT FOOD WARMERS WITH FLAMES ARE NOT ALLOWED (BIRTHDAY CANDLES ARE ALLOWED)
DO YOU PROVIDE TABLECLOTHS & PAPER PRODUCTS?
YES - ENCHANTED PLAYROOM PROVIDES TABLECLOTHS & PAPER PRODUCTS (PLATES, NAPKINS, & CUPS) IN THE COLOR OF YOUR CHOICE AND WE PROVIDE WHITE UTENSILS.
CAN WE BRING DECORATIONS?
YES - BALLOONS & TABLE DECORATIONS ARE WELCOME. ALL BALLOONS MUST STAY IN THE PARTY ROOM. WALL DECORATIONS ARE ALLOWED AS LONG AS THEY CAN BE HUNG ON OUR PRESET HOOKS, TAPE IS NOT ALLOWED. PLEASE KNOW, THE ROOM COMES PRE-DECORATED IN AN EFFORT TO MAKE YOUR PARTY STREES-FREE WITH LITTLE WORK ON YOUR PART. WE WANT YOU TO ENJOY THE TIME WITH YOUR FRIENDS AND FAMILY. THE KIDS WILL SPEND ABOUT 10-15 MINUTES IN THE PARTY ROOM - THE REST OF THE TIME, THEY JUST WANT TO PLAY!
DO WE HAVE TIME BEFORE THE PARTY TO BRING IN OUR STUFF?
YES - YOU GET UP TO 30 MINUTES FOR SET UP IF NEEDED.
WHO NEEDS TO WEAR SOCKS?
BARE FEET & SHOES ARE NOT PERMITTED ON THE PLAYROOM SO ALL GUESTS WHO GO INTO THE PLAYROOM WILL NEED TO BE WEARING SOCKS. FOR YOUR GUESTS WHO REMAIN ON THE SNACK BAR SIDE OR IN THE PARTY ROOM, SHOES ARE ALLOWED. FOR CHILDREN - IT IS STRONGLY RECOMMEND THEY WEAR GRIP SOCKS.
WHAT IF ONE OF MY GUESTS FORGETS SOCKS?
WE HAVE SOCKS AVAILABLE FOR PURCHASE - ADULTS SOCKS ARE $1 & KID SOCKS ARE $2. YOUR GUESTS CAN PURCHASE THEM OR YOU CAN COVER THE COST OF SOCKS, IT’S YOUR CHOICE.
CAN WE EXTEND THE PARTY TIME?
AN ADDITIONAL HOUR CAN BE ADDED FOR $100. THIS WILL NEED TO BE DISCUSSED PRIOR TO THE DAY OF THE PARTY AND CAN ONLY BE DONE IF THERE IS NOT A PARTY SCHEDULED AFTER YOURS.
CAN PRESENTS BE OPENED DURING THE PARTY?
ABSOLUTELY. MOST FAMILIES DECIDE TO OPEN PRESENTS AT HOME TO ALLOW THE KIDDOS MORE TIME TO PLAY BUT IF YOU AND YOUR FAMILY WOULD LIKE TO OPEN GIFTS DURING THE PARTY YOU ABSOLUTELY CAN. THE PROCESS OF OPENING GIFTS MUST BE DONE BEFORE THE LAST 30 MINUTES OF THE PARTY TO ALLOW TIME FOR CLEAN UP.
DO WE HAVE TO CLEAN UP THE TOYS?
NOPE - WE DO ALL THE CLEAN UP FOR YOU IN THE PLAYROOM & PARTY ROOM. YOU JUST TAKE OUT WHAT YOU’RE TAKING HOME, AND WE’LL DO THE REST!
CAN WE BRING IN A COOLER?
YES. ENCHANTED PLAYROOM DOES OFFER A SNACK BAR ADD ON OPTION IF YOU WOULD RATHER NOT DEAL WITH LUGGING IN A COOLER FULL OF ICE AND THEN FILLING IT WITH DRINKS. LEARN MORE ABOUT HOW YOU CAN TAKE ONE MORE THING OFF YOUR PLATE AND ADD THE SNACK BAR OPTION TO YOUR PARTY BY CLICKING ON THE ‘BIRTHDAYS’ TAB ABOVE.
CAN WE BRING IN ALCOHOLIC BEVERAGES?
NO
WILL ENCHANTED PLAYROOM’S SNACK BAR BE OPEN DURING THE PARTY?
YES - YOUR GUESTS ARE WELCOME TO PURCHASE ANY SNACKS, DRINKS OR COFFEE FROM OUR SNACK BAR. THE ‘FREE COFFEE’ DOES NOT APPLY TO BIRTHDAY PARTIES, COFFEE IS $1 A CUP.
I DON’T WANT TO BRING IN DRINKS AND SNACKS - CAN WE USE THE SNACK BAR?
ABSOLUTELY - YOU HAVE THE OPTION TO ADD THE SNACK BAR TO YOUR PARTY PACKAGE.
CLICK ‘BIRTHDAYS’ FROM THE MAIN MENU ABOVE FOR MORE INFORMATION.
CAN I BRING GOODIE BAGS?
ABSOLUTELY. GOODIES BAGS MUST BE DISTRIBUTED AS THE KIDDOS LEAVE THE PARTY.
WHO NEEDS TO FILL OUT THE LIABILITY WAIVER?
ALL GUESTS WITH CHILDREN (0-18 YEARS OLD) WILL NEED TO FILL OUT THE LIABILITY WAIVER. YOU WILL BE PROVIDED THE LINK TO THE WAIVER DURING THE BOOKING PROCESS SO YOU CAN ADD IT TO YOUR INVITATIONS.
